In a world of 280-character tweets, people have limited attention spans. So to nudge them toward making energy efficiency upgrades, home assessment reports need to grab their attention in the first few pages, according to ACEEE research that evaluated the eye-tracking habits of potential customers.
“Customers stop reading after about four or five pages” said one assessor. Experts in graphic design, behavioral science, and energy efficiency assessment reviewed 42 sample reports with the goal of improving the reports and increasing the number of home upgrades. Almost nine million households were assessed as of 2015, but the reports can be difficult to understand or unpersuasive.
Read the entire article here: How to spur home energy upgrades? Persuasive assessment reports