Kelly Caplenas
  • Vancouver, WA
  • United States
Share on Facebook Share

Kelly Caplenas's Discussions

Technology and Customer Service

Started this discussion. Last reply by Franco Oyuela Mar 25. 1 Reply

I read this line in a Forbes article … "Time and technology wait for no one, and customer loyalty seems to matter less every year. .." I agree and disagree with that statement. I do believe that…Continue

 

Kelly Caplenas's Page

Latest Activity

Kelly Caplenas posted an event

May 20 – 21: BPI Analyst (and Envelope) Training & Exam – Laurel, MD at Laurel, MD

April 29, 2019 to May 22, 2019
BPI Building Analyst (and Envelope) Training & Certificationon May 20-21 in Laurel, MDWe wanted to make sure that you are aware of this opportunity!Join us and learn everything you need to perform a comprehensive building analysis and provide work scope recommendations to save energy, improve comfort and increase a home's safety and durability. Your BPI Building Analyst credentials also qualify your clients for a variety of incentive programs.Course Package Includes:24 Hour Online…See More
Apr 29
Franco Oyuela commented on Kelly Caplenas's blog post Sick Home - Sick Families
"Health Effects of Air Pollution. Cardiovascular DiseaseAutoimmune DiseasesAllergiesAsthmaDepression Common Symptoms of Indoor Air Pollution. The most common symptoms of poor indoor air quality can easily be mistaken for symptoms of other health…"
Mar 25
Franco Oyuela replied to Kelly Caplenas's discussion Technology and Customer Service
"Strengthen your customer service skills First, it’s important to make sure that your customer service team has the right skills for your managing customers’ needs. Empathy, patience and consistency. Adaptability. Clear communication.…"
Mar 25
Jane Villanueva liked Kelly Caplenas's discussion Technology and Customer Service
Mar 13
Mercy Joy Pisan liked Kelly Caplenas's discussion Technology and Customer Service
Mar 13
Mercy Joy Pisan liked Kelly Caplenas's discussion Technology and Customer Service
Mar 13
Kelly Caplenas liked Kelly Caplenas's discussion Technology and Customer Service
Mar 13
Kelly Caplenas posted a discussion

Technology and Customer Service

I read this line in a Forbes article … "Time and technology wait for no one, and customer loyalty seems to matter less every year. .." I agree and disagree with that statement. I do believe that technology does not wait – which is why we continuously improve and upgrade our systems. I can’t agree with the customer loyalty because I see it every day with repeat customers and the specialized service we provide for each student. When you have both – updated technology and fantastic customer…See More
Mar 13
Kelly Caplenas posted a blog post

Sick Home - Sick Families

I found this article, and it confirms what we know that the better indoor air quality is, the lower the pulmonary issues of the residents as well as the opposite effect. A healthy home is essential for the wellness of people living there.https://m.medicalxpress.com/news/2019-02-home-energy-efficiency-respiratory-health.htmlKelly CaplenasGeneral Manager Green Training USA…See More
Mar 4
Kelly Caplenas posted a blog post

Technology and Customer Service

I read this line in a Forbes article … "Time and technology wait for no one, and customer loyalty seems to matter less every year. .."  I agree and disagree with that statement.  I do believe that technology does not wait – which is why we continuously improve and upgrade our systems.  I can’t agree with the customer loyalty because I see it every day with repeat customers and the specialized service we provide for each student.   When you have both – updated technology and fantastic customer…See More
Feb 19
Diane Chojnowski left a comment for Kelly Caplenas
"Hi Kelly, Welcome to Home Energy Pros Forum. Feel free to join the conversation in the Forum and Groups. And share your energy efficiency photos, videos, and upcoming events. If you're blogging about home performance, this is the place for…"
Feb 1
Kelly Caplenas is now a member of Home Energy Pros Forum
Jan 31

Profile Information

Company
Green Training USA
Role in Home Performance Marketplace
Energy efficiency / Weatherization program administrator or implementer / evaluator, Other
Professional Certification
BPI

Kelly Caplenas's Blog

Sick Home - Sick Families

Posted on March 4, 2019 at 12:45pm 1 Comment

I found this article, and it confirms what we know that the better indoor air quality is, the lower the pulmonary issues of the residents as well as the opposite effect. A healthy home is essential for the wellness of people living there.

https://m.medicalxpress.com/news/2019-02-home-energy-efficiency-respiratory-health.html

Kelly…

Continue

Technology and Customer Service

Posted on February 19, 2019 at 9:48am 0 Comments

I read this line in a Forbes article … "Time and technology wait for no one, and customer loyalty seems to matter less every year. .."  I agree and disagree with that statement.  I do believe that technology does not wait – which is why we continuously improve and upgrade our systems.  I can’t agree with the customer loyalty because I see it every day with repeat customers and the specialized service we provide for each student.   When you have both – updated technology and fantastic…
Continue

Comment Wall (1 comment)

You need to be a member of Home Energy Pros Forum to add comments!

Join Home Energy Pros Forum

At 9:45am on February 1, 2019, Diane Chojnowski said…

Hi Kelly,

Welcome to Home Energy Pros Forum. Feel free to join the conversation in the Forum and Groups. And share your energy efficiency photos, videos, and upcoming events. If you're blogging about home performance, this is the place for you!

Don't forget to upload your profile picture. 

Thanks!

Diane, HEP Forum Moderator

 
 
 

Latest Activity

Emily Ambrose posted a blog post
11 hours ago
Profile IconHannan Ahmad and Eryn Spellman joined Home Energy Pros Forum
13 hours ago
David Byrnes's blog post was featured

Why Phoenix Is Called "The Land Of No Return"

 Maricopa County is the fastest growing county in the nation with the population expected to grow…See More
14 hours ago
Roy Terry posted blog posts
17 hours ago
Kent Browning replied to Jacob Corvidae's discussion The problems with gas stoves
"First - in answer to your question - I am not a PhD climatologist. I work with PhD's and they…"
yesterday
David Byrnes posted a blog post

Why Phoenix Is Called "The Land Of No Return"

 Maricopa County is the fastest growing county in the nation with the population expected to grow…See More
yesterday
Eric Miller replied to Dan Wise's discussion Convert BTU/hr in a Manual J to actual fuel usages
"Hi Folks Elite Software, in their suite of products (which also includes a full Manual J8 product)…"
yesterday
Building Performance Institute liked Diane Chojnowski's video
yesterday

© 2019   Created by Building Performance Association   Powered by

Badges  |  Report an Issue  |  Terms of Service