Time: March 10, 2020 from 3pm to 4:30pm
Location: Your Computer
Street: 107 Hermes Road, Suite 210
Website or Map: http://bpi.org/webinar/art-cu…
Event Type: webinar
Organized By: Building Performance Institute
Latest Activity: Jan 2
Increasing Our Profit by Developing a Customer-Driven Company.
Changing a company's nature or culture isn't easy. But customer intimacy can create a more sustainable and profitable model for our company. The customer intimacy experience will result in loyalty, organic marketing, and increased ROI. Customer intimacy is more than just aiming for customer satisfaction. Satisfaction is a feeling; intimacy creates loyalty and loyalty is a behavior. We need to be practical and focused on those customers who we believe will provide a return on an intimate relationship. Tony Hsieh, CEO of Zappos says it best, we need to deliver “WOW.” That creates customer intimacy. In home performance, we often only serve a customer once. This is not acceptable nor is it our full potential.
Presented by John Tooley, Owner of John Tooley LLC