Change is Hard—How Do You Get People to Accept It?

Changing one’s daily routine and making big decisions about money is hard. When a home performance contractor asks a customer to consider an audit, they are asking a lot. Besides the cost of the audit and any retrofit measures the homeowner chooses to pay for, which is probably the biggest challenge, there is also the inconvenience. The audit and retrofit may require the homeowner to take time off from work. Having workers climb in and out of the attic, under the crawlspace, and drill holes in the wall can be very disruptive. After all, people come home to find some peace and quiet after a day at the office and a long commute, or they are at home raising a family or working in a home office. Instead of peace, you are offering them a few days of chaos. Instead of a nice clean house, you are asking the homeowner to put up with a lot of noise and dust.

And after paying the price in money, inconvenience, and missed work time, there is no guarantee the contractor can give to the homeowner that the home will be more energy efficient and comfortable; or that the retrofit work will add value to the home. The former depends a lot on the lifestyle of the people living in the home, and the latter, at least for now, usually depends on the whims of the housing market.

Change is always inconvenient; it is always disruptive. But home performance contractors are asking their customers to change—and not just for a day. In order for the homeowner to realize all the benefits of a retrofit requires him or her to be more aware of the settings on their thermostat, and the exhaust fans in their bathrooms. Who wants to climb into a dusty, spider-infested attic with rusty roofing nails at head level to change a furnace filter every three months?

I know that there are “first adopters” out there—people who have the money to experiment with new technology and who have places to be comfortable while their house is being worked on. But for people who are living closer to the edge financially, and who have very little free time, it’s a real challenge.

I don’t know how you get someone to go through everything involved in a retrofit. So I’m asking you. How do you do it? What works and what doesn’t work? What have you found that makes people willing to put up a lot of money and put up with a lot of disruption, to take a chance at having a more efficient, comfortable, and healthy home to live in?

Views: 868

Comment

You need to be a member of Home Energy Pros Forum to add comments!

Join Home Energy Pros Forum

Forum Discussions

Psychrometric Chart Training

Started by John Krochmalny in Training 12 hours ago. 0 Replies

How would you insulate this roof?

Started by David Butler in General Forum. Last reply by David Butler on Monday. 2 Replies

Dirty solar panels

Started by Evan Mills in General Forum. Last reply by Stacie Bagnasco on Monday. 1 Reply

Latest Activity

David Butler replied to Brad Cook's discussion Too many Heat Pump Water Heaters in a basement?
"Hi Mike, it's good to get some feedback from the field, and thanks for confirming Gen 3 is now…"
1 hour ago
B Eric Bell liked Bob Krell's group Healthy Indoors (IAQ)
9 hours ago
John Krochmalny posted a discussion

Psychrometric Chart Training

Looking through the various areas of this site, I didn't see too much information or training on…See More
12 hours ago
Profile IconMike Malek, Avery T. Phillips and Sarah Burger joined Home Energy Pros Forum
13 hours ago
Dannie Jackson's blog post was featured

Core Heat And Other Concepts

  In some places the use of solar heated liquids from hot water solar panels are used to provide…See More
17 hours ago
Michael Duclos replied to Brad Cook's discussion Too many Heat Pump Water Heaters in a basement?
"I’ve been looking into Sanden for a multi-family PH near Laconia, NH, ASHRAE 99.6% temp is…"
17 hours ago
Profile IconTroy Spindler, Mike Berg, Andrew McDowell and 4 more joined Home Energy Pros Forum
yesterday
David Butler replied to Brad Cook's discussion Too many Heat Pump Water Heaters in a basement?
"theoretically, let's say you perfectly isolate the HPWH from a heat source. The HPWH's…"
Monday

Photos

Loading…
  • Add Photos
  • View All

© 2017   Created by Home Performance Coalition (HPC)   Powered by

Badges  |  Report an Issue  |  Terms of Service