Come join an expanding team that is saving home owners energy. Hancock Software is an established provider of software solutions for energy efficiency programs and energy audit tools. The software is widely used in 9 states and that number is growing, that is why we need your help.
We are looking for a Technical Account Manager who has project management and energy efficiency technical expertise. If you or any other energy professionals that you know are interested in this opportunity, please email your resume email@example.com
At Hancock, customer support is sales. Helping our customers is the best way to add value to our brand and you are our ambassador in this mission. This is an opportunity to join a fast growing startup where you will be able engage in an ongoing relationship with a small set of clients to provide them with proactive communication, collaboration, knowledge sharing, and timely resolutions of critical issues to ensure a better overall customer experience.
Act as a single Point-of-Contact to your assigned customers; this will normally include one or more states and all the independent agencies within the states providing weatherization services.
Identify opportunities for customer up-sell and customization.
Provide project management for customer on boarding, upgrades and migrations.
Coordinate the customer’s support and training.
Serve as a central point of contact to actively engage in the review, management and escalation of technical issues.
Manage the escalation of critical enhancement requests with Hancock development.